Supported access

LUMINA is free
if you need it.

If you are experiencing family or domestic violence, or genuine financial hardship, LUMINA's full framework is free for you. We also offer email support to help you find local services and navigate what's in front of you.

If you are in immediate danger

Call 000 now. For 24/7 crisis counselling and safe accommodation help, call 1800RESPECT on 1800 737 732. They support all genders.

For a full directory of Australian support services, see the resources page. You do not need to sign in to read it.

This is not a charity screening. We are not going to ask you for documents or make you prove anything traumatic. You tell us, in your own words, what's happening. A human reads it within 48 hours. If you're clearly in the situation you describe, we approve you.

How this works
  1. 01Create a free account below (or sign in if you already have one). This lets us restore your access to the device you're on and any other device you log in to.
  2. 02Tell us what's happening in the box below. Share as much or as little detail as you're comfortable with. One paragraph is fine. We're not grading this. We just want to understand.
  3. 03A human reads it within 48 hours and approves your account. You'll receive an email confirmation.
  4. 04You get full access to LUMINA plus an email channel if you'd like help finding local services.
Your privacy and safety
  • Your application is private. Only LUMINA reviewers with explicit permission can read it.
  • You can ask us to permanently delete your application at any time. Email support from your account.
  • We will never contact anyone else about your application. No spouse, no family member, no employer.
  • If you're worried about device safety, use a private browser window and a private email address when creating your account.
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