Emergency (Police, Fire, Ambulance)
24/7If you or someone else is in immediate danger, call 000. This is free and works from any phone, including locked mobiles.
This directory lists national and state-level services for family and domestic violence, housing, legal support, financial hardship, mental health crisis, and specialist help.
These services are for everyone. Women, men, non-binary people, children and young people, LGBTIQ+ people, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds. Family violence happens to people of every gender and every background, and the help listed here reflects that.
If you or someone else is in immediate danger, call 000. This is free and works from any phone, including locked mobiles.
24-hour crisis support and suicide prevention. Talk, text, or online chat. Free and confidential.
Free nationwide professional telephone, video and online counselling for people affected by suicide.
National sexual assault, domestic and family violence counselling. Specialist support for women and children, including safety planning, referrals to local refuges and trauma counselling.
Eligibility: All survivors; specialist pathway for women and children
Peak national body for women's specialist domestic and family violence services. Directory of refuges and women's services across every state and territory; also runs the Safe Connections phone program for women escaping violence.
Eligibility: Women and children
National leader in primary prevention of violence against women and children. Resources for survivors, families, schools and workplaces.
Evidence and research on violence against women and children. Useful for survivors seeking to understand patterns, and for those supporting them.
National 24/7 trauma-specialist counselling for anyone affected by sexual, domestic or family violence. Particular expertise supporting women, children and LGBTIQ+ survivors.
Counselling and support for children, young people and adults affected by child sexual abuse. Information for parents, carers and protective adults.
Eligibility: Children and survivors of child sexual abuse
Counselling and support for adult survivors of complex trauma, including childhood abuse. Specialist support for women, men, families and partners.
Counselling, family dispute resolution, family violence support and children's contact services in every state. Sliding scale fees; many services bulk-billed or free for eligible clients.
Each state runs a Parentline phone counselling service for parents and carers of children and teens. Free, confidential. National directory links you to your state's number.
Telephone and online counselling for men dealing with relationship and family concerns, including men who are experiencing violence and men who want to stop using violence.
Information and advocacy for male victims of family violence. Directory of male-inclusive services across Australia.
Free, anonymous, confidential national telephone service for men who use family violence and want to stop, men who are concerned about their behaviour, and male victims. Also for friends, family and professionals supporting them.
Peer support for separated fathers and mothers struggling with family breakdown. Suicide-prevention focus, peer groups, one-on-one support.
Suicide prevention, mental health and wellbeing support for workers in construction, mining and energy. 24/7 crisis line for men in those industries.
Free mental health counselling for farmers and people in rural and remote communities. Phone and face-to-face. Particular reach to men in primary industries.
Find a local Men's Shed - community spaces where men gather to work on projects, talk, and support each other. Strong evidence base for reducing isolation in men.
Practical resources on men's mental health, physical health, and connection. Conversation Guide for supporting another bloke; signposts to crisis services.
National sexual assault, domestic and family violence counselling service. Confidential, free, available to anyone of any gender experiencing or supporting someone through violence.
Free, confidential 24/7 phone and online counselling service for young people aged 5 to 25.
Mental health support for young people aged 12-25. 100+ centres across Australia plus eheadspace online and phone counselling. Free or low-cost. Services include mental health, physical health, alcohol and other drugs, and work/study support.
Eligibility: Ages 12-25
Online mental health service for young people and their parents. Self-help tools, peer support forums, and information on mental health, relationships, school and identity.
Eligibility: Young people and parents
National helpline for Aboriginal and Torres Strait Islander people of all ages, with strong cohort of young Aboriginal counsellors. Suicide prevention and crisis support.
Anonymous peer support and referral for LGBTIQ+ people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
Peer-driven support service for LGBTIQA+ people, their families, allies and communities. Information, referral, support around family violence, relationships, mental health and isolation.
Information, resources and advocacy for trans and gender-diverse people in Australia. Includes guidance on healthcare, legal recognition, and accessing services safely.
Support, education and advocacy for parents, families and friends of LGBTIQ+ people. Local chapters across the country.
Aboriginal and Torres Strait Islander crisis support line. Run by Aboriginal and Torres Strait Islander crisis supporters.
Specialist family violence support for women, men, children and families from migrant and refugee backgrounds. In-language workers and culturally-informed responses.
Eligibility: People from migrant and refugee backgrounds
State-based services for Aboriginal and Torres Strait Islander people affected by past government policies of removal. Family tracing, reunion, counselling.
Eligibility: Aboriginal and Torres Strait Islander people
National network of state-based torture and trauma services for refugees and asylum seekers. Find your nearest service: VFST (VIC), STARTTS (NSW), QPASTT (QLD), and others.
Eligibility: Refugees and people seeking asylum
Information and support for anxiety, depression and suicide. Phone, web chat and email support.
Free, no-referral phone service connecting adults to local mental health services. Government-funded. Can book you into a Head to Health centre or assist with crisis triage.
Support and counselling for people affected by complex mental health issues (psychosis, severe depression, bipolar, BPD). Online peer community.
National support for people experiencing eating disorders and body image issues, and for their families and carers. Counselling, online groups and resources.
Free, confidential 24/7 support for anyone affected by gambling - including the gambler, their family and friends.
Free 24/7 confidential telephone service for advice, information and referral about alcohol and drug use, for individuals and family.
Free, anonymous web app connecting people in need with local food, shelter, health and support services. Searchable by suburb. Especially useful for housing, food and crisis services.
Homelessness services, family support, alcohol and drug recovery, employment programs across every state.
Emergency relief, crisis accommodation, family violence services, financial counselling, food and material aid in every state.
Emergency assistance, food, vouchers, financial counselling and homelessness services through local conferences in every state.
Directory of Legal Aid commissions in every state and territory. Free legal advice, and representation for those who qualify.
Directory of state and territory women's legal services. Free legal help for women, particularly in areas of family violence, family law, child protection and discrimination.
Eligibility: Women
Directory of 170+ community legal centres across Australia. Free legal help on a wide range of issues including tenancy, fines, family violence and discrimination.
Directory of Aboriginal and Torres Strait Islander Legal Services in every state and territory. Culturally safe legal help.
Eligibility: Aboriginal and Torres Strait Islander people
Free, confidential social work service through Centrelink. Social workers can help you navigate payments during a crisis, exit an unsafe situation, and connect you with local support. Ask for a social worker specifically when you call.
One-off payment for people in severe financial hardship due to extreme circumstances, including domestic violence, leaving your home, or being released from prison. Claim within 7 days of the event.
Free, independent and confidential financial counselling for people struggling with debt. Can help with mortgage stress, credit cards, utilities, fines, and dealing with debt collectors.
Free government tools and guidance on budgeting, debt, super, scams and financial recovery after separation or family violence.
No Interest Loans (NILs) of up to $2,000 for essential goods and services, and the Speckle small loan for unexpected expenses. Specialist financial coaching for women and family violence survivors.
If you are experiencing family or domestic violence, or genuine financial hardship, LUMINA is free for you. No documents required, just a brief application read by a human within 48 hours.
Apply for Supported AccessThis directory is maintained by LUMINA. If a phone number or service has changed, or a service should be added, please let us know.